Privacy & Data

Hibaje Privacy Policy — Your Data, Protected

Hibaje takes your privacy seriously. This policy explains exactly what personal data we collect when you use the hibaje platform, how we use it, who we share it with, and what rights you have over your own information. No jargon, no hidden surprises.

Last Updated: January 2025

How Hibaje Protects Your Privacy

Six core commitments hibaje makes to every player regarding their personal data

Encrypted Connections

Every connection between your device and hibaje is protected by SSL/TLS encryption. This means your login credentials, payment details, and personal information are always transmitted securely and cannot be intercepted by third parties.

Secure Data Storage

Hibaje stores your personal data on secured servers with restricted access. Only authorised hibaje staff who need your data to perform their job functions can access it. All access is logged and monitored for security purposes.

No Data Selling

Hibaje does not sell, rent, or trade your personal data to any third party for marketing purposes. Your information is used solely to operate your hibaje account, process transactions, and improve the platform experience.

Minimal Data Collection

Hibaje only collects the personal data that is genuinely necessary to operate your account and comply with legal requirements. We do not collect data speculatively or hold information longer than needed for its stated purpose.

Your Rights Respected

You have the right to access, correct, and request deletion of your personal data held by hibaje. These rights can be exercised at any time by contacting hibaje support. Requests are handled promptly and without unnecessary delay.

Marketing Opt-Out

Hibaje will only send you promotional communications if you have opted in to receive them. You can withdraw your consent and unsubscribe from hibaje marketing messages at any time through your account settings or by contacting support.

01 Who We Are

Hibaje is an online gaming platform operating at hibaje.club, offering sports betting, live casino games, slots, poker, and other gaming products to players in Bangladesh. When this privacy policy refers to "hibaje", "we", "us", or "our", it means the hibaje platform and the team responsible for operating it.

Hibaje acts as the data controller for the personal information you provide when registering and using the platform. This means hibaje is responsible for deciding how and why your personal data is processed, and for ensuring that processing is carried out lawfully and transparently.

If you have any questions about how hibaje handles your personal data, or if you want to exercise any of your data rights, you can contact the hibaje privacy team at any time using the contact details provided at the end of this policy.

Plain English: Hibaje is the company that runs this platform. We are responsible for your data and this policy explains exactly what we do with it. If anything here is unclear, just ask us — we're happy to explain.

02 Data We Collect

Hibaje collects personal data from you in several ways — directly when you register and use the platform, automatically through your device and browser, and occasionally from third-party sources such as payment providers and identity verification services.

Category Examples How Collected
Identity Data Full name, date of birth, national ID number Registration form, verification process
Contact Data Mobile number, email address Registration form, account updates
Financial Data bKash/Nagad/Rocket account number, transaction history Payment processing, cashier activity
Technical Data IP address, device type, browser, operating system Automatically via cookies and server logs
Usage Data Games played, bets placed, session duration, pages visited Automatically via platform activity tracking
Communications Data Support chat transcripts, email correspondence When you contact hibaje support

Hibaje does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required for responsible gaming purposes and with your explicit consent.

03 How We Use Your Data

Hibaje uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. Here is how hibaje uses your personal information:

  • Account Management: To create and maintain your hibaje account, verify your identity, and manage your account settings and preferences.
  • Transaction Processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate records of all financial transactions on your account.
  • Platform Operation: To deliver the hibaje gaming services you use, including sports betting, live casino, slots, and poker, and to ensure these services function correctly on your device.
  • Customer Support: To respond to your enquiries, resolve disputes, and provide assistance when you contact the hibaje support team.
  • Legal Compliance: To comply with anti-money laundering regulations, age verification requirements, and any other legal obligations applicable to hibaje's operations.
  • Security & Fraud Prevention: To detect and prevent fraudulent activity, unauthorised account access, and abuse of hibaje's platform or bonus offers.
  • Responsible Gaming: To monitor gaming activity for signs of problem gambling and to apply any responsible gaming restrictions you have requested, such as deposit limits or self-exclusion.
  • Platform Improvement: To analyse how players use hibaje, identify technical issues, and improve the overall platform experience based on usage patterns.
  • Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only if you have opted in to receive these communications.

Marketing: Hibaje will never send you unsolicited marketing messages. If you have opted in and later change your mind, you can unsubscribe at any time through your account settings or by contacting hibaje support.

04 Legal Basis for Processing

Hibaje processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:

  • Contract Performance: Processing that is necessary to operate your hibaje account and deliver the services you have signed up for — including processing bets, handling deposits and withdrawals, and providing customer support.
  • Legal Obligation: Processing that hibaje is required to carry out by law, including identity verification, age checks, anti-money laundering screening, and record-keeping obligations.
  • Legitimate Interests: Processing that is necessary for hibaje's legitimate business interests, such as fraud prevention, platform security, and improving the quality of our services — provided these interests are not overridden by your rights and interests.
  • Consent: Processing that is based on your explicit consent, such as sending marketing communications or using non-essential cookies. You can withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

05 Who We Share Data With

Hibaje does not sell your personal data. We share your data only with trusted third parties where it is necessary to operate the platform, comply with legal requirements, or protect the security of hibaje and its players. The categories of third parties hibaje may share your data with include:

  • Payment Processors: bKash, Nagad, Rocket, and other payment service providers need to receive relevant transaction data to process your deposits and withdrawals securely.
  • Identity Verification Providers: Hibaje uses third-party services to verify the identity and age of players as required by applicable regulations. These providers receive only the data necessary to complete the verification check.
  • Technology Partners: Game providers, platform infrastructure providers, and software vendors who help hibaje deliver its services. These partners are contractually required to handle your data securely and only for the purposes specified by hibaje.
  • Regulatory Authorities: Hibaje may be required to share data with government bodies, law enforcement agencies, or regulators where required by law or in response to a valid legal request.
  • Fraud Prevention Services: Hibaje uses industry-standard fraud detection tools that may process certain technical data to identify suspicious activity and protect the platform.

Third-Party Standards: All third parties that hibaje shares data with are required to maintain appropriate security standards and to use your data only for the specific purposes for which it was shared. Hibaje does not permit third parties to use your data for their own marketing purposes.

06 Cookies & Tracking

Hibaje uses cookies and similar tracking technologies on the platform to ensure it functions correctly, to remember your preferences, and to understand how players use the site. A cookie is a small text file stored on your device when you visit hibaje.

Hibaje uses the following types of cookies:

  • Essential Cookies: These are required for the hibaje platform to function. They enable core features such as account login, session management, and security. These cookies cannot be disabled without affecting platform functionality.
  • Functional Cookies: These remember your preferences — such as your preferred language or display settings — so you do not have to set them every time you visit hibaje.
  • Analytics Cookies: These help hibaje understand how players navigate the platform, which pages are most visited, and where technical issues occur. This data is used in aggregate form to improve the platform.
  • Marketing Cookies: These are only used if you have consented to receive marketing communications from hibaje. They help hibaje deliver relevant promotional content based on your activity on the platform.

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use the hibaje platform normally. For analytics and marketing cookies, you can withdraw consent at any time through your account settings.

07 Data Retention

Hibaje retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The specific retention periods hibaje applies are as follows:

  • Account Data: Retained for the duration of your hibaje account and for a period of five years after account closure, in accordance with standard record-keeping requirements.
  • Transaction Records: Financial transaction records are retained for a minimum of five years from the date of the transaction, as required by anti-money laundering regulations.
  • Identity Verification Documents: Copies of identity documents submitted for verification are retained for five years after account closure or the date of the last transaction, whichever is later.
  • Support Communications: Records of customer support interactions are retained for three years from the date of the interaction.
  • Marketing Consent Records: Records of your marketing consent or opt-out are retained for as long as necessary to demonstrate compliance with applicable regulations.

When personal data is no longer required for its stated purpose and there is no legal obligation to retain it, hibaje will securely delete or anonymise the data so that it can no longer be linked to you.

08 Your Rights

As a hibaje player, you have a number of rights in relation to the personal data we hold about you. Hibaje is committed to respecting and facilitating these rights. Here is a summary of what you are entitled to:

Right of Access

Request a copy of all personal data hibaje holds about you. We will provide this within 30 days of your request.

Right to Rectification

Request correction of any inaccurate or incomplete personal data hibaje holds about you.

Right to Erasure

Request deletion of your personal data where there is no longer a legitimate reason for hibaje to hold it.

Right to Restrict Processing

Request that hibaje limits how your data is used while a dispute or review is in progress.

Right to Portability

Request a copy of your data in a structured, machine-readable format so you can transfer it to another service.

Right to Object

Object to hibaje processing your data for direct marketing or on the basis of legitimate interests.

To exercise any of these rights, contact hibaje support with your request. Hibaje will respond within 30 days. In some cases, hibaje may need to verify your identity before processing a data rights request to ensure we are responding to the correct person.

09 Children's Privacy

The hibaje platform is strictly for adults aged 18 and over. Hibaje does not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on hibaje or provided personal data to us, please contact hibaje support immediately.

Upon receiving a verified report that personal data belonging to a minor has been collected, hibaje will take immediate steps to delete that data and close the associated account. Hibaje uses age verification processes during registration to minimise the risk of underage access to the platform.

Protecting Minors: If you suspect that someone under 18 is accessing the hibaje platform, please report it to hibaje support right away. We take underage gambling prevention seriously and will act on all reports promptly.

10 Security Measures

Hibaje implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

  • SSL/TLS Encryption: All data transmitted between your device and hibaje's servers is encrypted using industry-standard SSL/TLS protocols.
  • Access Controls: Access to personal data within hibaje is restricted to authorised personnel only, based on the principle of least privilege — staff can only access the data they need to perform their specific role.
  • Secure Password Storage: Account passwords are stored using strong one-way hashing algorithms. Hibaje staff cannot view your password in plain text.
  • Regular Security Audits: Hibaje conducts regular security reviews and vulnerability assessments to identify and address potential weaknesses in the platform's security posture.
  • Incident Response: Hibaje has procedures in place to detect, respond to, and notify affected players of any personal data breach in a timely manner.

While hibaje takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password for your hibaje account and never share your login credentials with anyone.

11 Changes to This Policy

Hibaje may update this privacy policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes that materially affect how hibaje processes your personal data, we will notify registered players via email or an in-platform notification before the changes take effect. We encourage you to review this privacy policy periodically to stay informed about how hibaje protects your information.

Your continued use of the hibaje platform after any changes to this privacy policy constitutes your acknowledgement of the updated policy. If you do not agree with any changes, you may request account closure by contacting hibaje support.

12 Contact & Complaints

If you have any questions about this privacy policy, want to exercise your data rights, or have a concern about how hibaje has handled your personal data, please get in touch with the hibaje privacy team:

Hibaje aims to resolve all privacy-related enquiries within 30 days. If you are not satisfied with hibaje's response to your complaint, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction.

We're here to help: Privacy can feel complicated, but hibaje's support team is always available to explain anything in this policy in plain, simple terms. Don't hesitate to reach out — your privacy matters to us.

Play on Hibaje with Full Confidence

Now you know exactly how hibaje handles your personal data. Register your account today, deposit via bKash or Nagad, and enjoy a secure, fair gaming experience with your privacy fully protected.

18+ only. Please gamble responsibly. Full terms apply.